General Terms and conditions

1 Coverage, customer information

The following general terms and conditions (GTC) regulate the contractual relationship between Elfenidee – Beate Demhold and the consumers and entrepreneurs who buy goods through our shop.  We do not accept any terms and conditions that contradict or deviate from our terms and conditions.The contract language is English.

2 Formation of contract

(1) The offers on the Internet represent a binding offer to you to buy goods.

(2) You can add one or more products to your shopping cart. In the course of the ordering process you enter your data and wishes regarding payment method etc. Only by clicking the order button do you accept this offer to conclude a purchase contract. If you have not given your consent to the immediate release of the download and the associated waiver of your right of withdrawal, the products will only be released after the expiry of the withdrawal period of 14 days. If you have given your consent, the products will be made available for immediate download after conclusion of the contract.

3 Time limit of the download

You can download the product after activation only within the following time limit: 60 days.

4 Number of downloads

The number of downloads is not limited.

5 Regulation of the right of use

You are only entitled to make private copies on other media. You are not permitted to resell, distribute, transfer or sublicense.

6 Customer information: Storage of the contract text

Your order with details of the concluded contract (e.g. type of product, price etc.) will be stored by us. We will send you the AGB, but you can also access the GTC at any time after conclusion of the contract via our website. As a registered customer you can access your past orders via the customer login area (My Account).

7 Customer information: Correction note

You can correct your entries at any time before placing the order by pressing the delete key. We will inform you about further correction possibilities on the way through the ordering process. You can also end the ordering process completely at any time by closing the browser window.

8 Legal liability for defects

For our goods there are legal rights of liability for defects.

9 Limitation of liability

We exclude liability for slightly negligent breaches of duty, unless these do not relate to essential contractual duties, damages from injury to life, body or health, or guarantees. The same applies to violations of duty by our agents and our legal representatives. Essential contractual obligations include in particular the obligation to provide you with the goods free of defects.

10 Clause: Rights of use for digital content

The copyright of all embroidery files offered is held by Beate Demhold - Elfenidee®. With the purchase of embroidery files from Elfenidee® you do not acquire ownership of the embroidery files, but only the simple, non-transferable and temporally unlimited right to use the files. The contents of the embroidery files may not be edited or changed. It is not allowed to take out or remove contents and to issue them as own works. The granting of the rights of use includes the use of the embroidery files for private as well as commercial purposes. The use for commercial purposes as fully embroidered products is limited to 10 pieces per motif. With the renewed purchase of a motif another 10 items can be embroidered for commercial purposes. The production of patches or iron-on images is prohibited. In the case of online sales of embroidered goods and the publication of images of embroidered works, Elfenidee® must always be named as the designer of the embroidery files. The embroidery files have been created exclusively for use on embroidery machines and may not be used for other purposes. The contents may not be made available to third parties, especially not by making them publicly accessible. Embroidery files offered free of charge such as freebies or giveaways may only be used privately.


Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.